Submit a Ticket | Dualtron Nordic

Phone *

Gäller produkt *

Which product does this case concern?

Sales order number *

Enter the product's serial number

Must be filled in for electric scooter. Usually found on the underside.

Enter total mileage

Please enter the total milage in km

Ärendet gäller *

Välj produktsupport om du har tekniska frågor om din elsparkcykel/produkt

Välj garanti eller produktproblem om du har problem med din elsparkcykel

What issue do you have?

Choose the one that best describes your error.

Känner du motstånd när du snurrar hjulen för hand? *

I feel resistance

I feel no resistance

Don't know

Place the electric scooter on a bench and spin the wheels by hand.

Känner du motstånd när du snurrar hjulen för hand? *

I feel resistance

I feel no resistance

Don't know

Place the electric scooter on a bench and spin the wheels by hand.

Vet du om laddaren fungerar? *

I have tested it on another electric scooter and it works

I have measured the voltage and it is correct

Don't know

Enter error code from the app

Describe your field here.

Did any of this happen before the error? *

Describe the error as accurately as possible. *

Ask your question *

Do you still have the original packaging? *

I have the box

I no longer have the box

Bifogat video *

IMPORTANT: The video must clearly show both the problem or damage and the electric scooter's serial number in the same recording

I accept the warranty terms *

Observera att en reklamation och garanti enbart täcker fabrikationsfel. Därför är det viktigt att ni läser garantivillkoren.

Submit a Ticket - After-sales support and warranty